Frequently Asked Questions

I can't send assets:

USDTu: "The transfer amount is too high. Try sending a smaller amount."

USDTu on Waves is bridged from the blockchains Ethereum and Units. Therefore it is possible that on one blockchain there is not enough USDT to bridge to.

Solutions assuming Units bridge has insufficient USDT:

• Check Units bridge for the amount of USDT available and send a smaller amount.

• Bridge to another blockchain: instead of bridging from Waves to Units, from Waves to Ethereum.

• Swap to another asset: swap USDTu to USDCu, WBTCu, WETHu and bridge to Units.

• Wait for the USDT to be replenished on the Units bridge.

When I connect a wallet, it redirects me to the wallet website.

If your wallet is in the same browser where the bridge website is opened, reload the website and try again.

Different wallets on different browsers

In case you need 2 different wallets for a bridge transfer (for example, you bridge to or from Waves), and they are in different browsers, you can finish 'receive' transaction in another browser on the 'receive' tab.

Let's assume you need to transfer WAVES from Waves to Ethereum. You have MetaMask in Browser A and Phantom in Browser B.

1. Complete 'send' transaction in browser A.

2. Open WavesBridge in browser B: https://wavesbridge.io/receive

3. Complete 'receive' transaction in Browser B by using this guide: How to receive assets on the destination blockchain?

No gas for transaction fees

I get the following error: "You have no assets to pay for the transaction on your receiving address. Please add some money and try again." or “You don’t have enough gas to pay for the transaction.”

You need to pay gas fees for the 'send' transaction AND for the 'receive' transaction. You can transfer some gas tokens from an exchange. Here is a list of exchanges to send some gas tokens: WAVES: https://coinmarketcap.com/currencies/waves/#Markets UNIT0: https://coinmarketcap.com/currencies/unit0/#Markets ETH: https://coinmarketcap.com/currencies/ethereum/#Markets BNB: https://coinmarketcap.com/currencies/bnb/#Markets SOL: https://coinmarketcap.com/currencies/solana/#Markets

I changed the network and can't finish the bridge transfer

You need to reload the page and you will see a button with your unfinished transaction. Press “Finish” to finish the transaction.

My transaction is pending on the bridge, but it is successful on the block explorer

Please use the following guide to finish your transfer: How to find a Transaction ID

My 'Send' transaction failed

If your transaction failed without any error on a block explorer, reload the page and try again.

If your transaction failed with the following error: "ERC20: transfer amount exceeds balance." - read the following explanation:

You can see this error in a block explorer if you approved 'send' transaction 2 times.

It happens if you don't see MetaMask pop-up window with the transaction confirmation, reload the page and try to complete 'send' transaction again. MetaMask asks you for 2 confirmations, you confirm it and as a result, you have 2 transactions: a successful one and a failed one.

In this case, you should open a successful transaction (should be right before the failed transaction). Find the transaction ID, and finish the 'receive' transaction. Use this guide to do so.

Here is how to find the ID of Send transaction: How to find a Transaction ID?

Here is how to finish your transfer: How to receive assets on the destination blockchain?

My transaction failed, but money was withdrawn from my wallet

You just need to finish the Receive transaction. Here is how to do it: How to receive assets on the destination blockchain?

I get an error about the node

This error is shown when the node to which your wallet is connected experiences some problems. It is on the blockchain side.

Please try again or wait a bit and try later.

Your assets are safe, and you will be able to receive them later.

You can use the following guide to do so: How to receive assets on the destination blockchain?

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I can't receive my assets:

My transaction is pending on the bridge, but it is successful on the block explorer

You need to reload the page and you will see a tab with your unfinished transaction. Press “Finish” to finish the transaction.

I reloaded the page while the 'Receive' transaction was pending and can't finish the bridge transfer

Please find your Receive transaction ID using the following guide: How to find a Transaction ID?

I get an error about the node

This error is shown when the node to which your wallet is connected experiences some problems. It is on the blockchain side.

Please try again or wait a bit and try later.

Your assets are safe, and you will be able to receive them later.

You can use the following guide to do so: How to receive assets on the destination blockchain?

My 'Receive' transaction failed.

You can try again by using this guide: How to receive assets on the destination blockchain?

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I have sent the assets, but I don't see them in my receiving wallet

Make sure to check all the following:

1. Is your Send transaction successful? Here is how to find the Transaction ID: How to find a Transaction ID?

2. Have you done Receive transaction? Here is how to receive your assets: How to receive assets on the destination blockchain?

3. Please check if there is an “Unknown token” with the contract address that is defined for your token.

   You can find all the token addresses here.

4. Are you sure that the address of your wallet is the same that you pasted in the address field?

   If it is not the same, please check the address that you pasted in.

5. You checked and did all the above aspects and still can't find your assets? Please leave a message here: https://t.me/wavesbridge. The team will assist you.